Matteo S.
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Recent activity by Matteo S.-
5. KYC
In order to deposit funds and trade with them on our platform it is necessary to verify your email address first and complete the KYC (Know Your Customer) verification process. KYC and AML (Anti Mo...
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10. What does it mean that wallet is in maintenance?
Maintenance is required for necessary updates and upgrades to ensure stability.
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9. Why isn't my withdrawal working?
Please contact support by opening a new support ticket.
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8. My withdrawal status is complete. What do I do now?
You can click on the transaction ID link from your email to follow your transaction on the blockchain. When the transaction has ⅙ or 3 (if you are sending BTC to the exchange) confirmations, the f...
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7. My withdrawal is pending. What do I do now?
Please be patient. The pending status is a security measure to allow an agent to review and approve the transaction manually for security reasons/safety of the funds.
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6. My withdrawal confirmation link failed. What do I do now?
Please contact support by opening a new support ticket.
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5. Why haven’t I received a withdrawal confirmation email?
Please be patient. Some email services delay delivery and it can take up to an hour to receive the email in your inbox. Please make sure to check your spam or junk mail folders. We recommend you t...
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4. Where is my withdrawal?
Please be patient. Some email services delay delivery and it can take up to an hour to receive the email in your inbox. Please make sure to check your spam or junk mail folders. We recommend you t...
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3. How long does it take for a cryptocurrency withdrawal to be processed?
All withdrawals will be processed within 24 hours since they are sent from the exchange to the blockchain.
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2. What can I do if I withdraw to a wrong address?
Xcalibra will start the withdrawal process as soon as you click the Withdrawal Confirmation button in your email account. Unfortunately, there is no way to stop this once initiated. Due to the ano...