Matteo S.
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Recent activity by Matteo S.-
4. Where is my withdrawal?
If you are experiencing problems with your withdrawal feel free to contact us by starting a new support ticket. A member of our support staff will respond as soon as possible.Please make sure to at...
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5. Why haven’t I received a withdrawal confirmation email?
Please be patient. Some email services delay delivery and it can take up to an hour to receive the email in your inbox. Please make sure to check your spam or junk mail folders. We recommend you t...
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8. My withdrawal status is complete. What do I do now?
You may click on the transaction ID link if you want to check the status or follow your transaction on the blockchain. When the transaction has 3 confirmations (if you are sending BTC to the exch...
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2. Setting up security features for your account (2FA, Live sessions, IP Security)
How to enable 2FA After you have logged in, please click on Settings. On the left side under Settings, click on SECURITY. Find the Two Factor Authentication section and click on the ENABLE button....
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6. My withdrawal confirmation link failed. What do I do now?
Please contact our Customer Support by opening a new support ticket.
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9. Why isn't my withdrawal working?
If you are waiting on your withdrawal longer than 24h, or you have experienced any other problem with it, please contact our Customer Support by opening a new support ticket.
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10. What does it mean that wallet is in maintenance?
We are constantly working to improve our products and services. Whenever reasonably possible, we will provide notice when we discontinue or make material changes to our service that will harm the u...
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7. My withdrawal is pending. What do I do now?
Please be patient. All withdrawals undergo auditing and verification prior to being authorized to be released. The pending status is a security measure to allow an agent to review and approve the t...
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3. How long does it take for a cryptocurrency withdrawal to be processed?
Crypto withdrawals are normally processed at least once per day. All withdrawals undergo auditing and verification prior to being authorized to be released. These measures are in place to protect t...
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2. What can I do if I withdraw to a wrong address?
Xcalibra will start the withdrawal process as soon as you click the Withdrawal Confirmation button in your email account. Unfortunately, there is no way to stop this once initiated. Due to the ano...