Matteo S.

  • Total activity 60
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Activity overview

Latest activity by Matteo S.
  • Matteo S. created an article,

    5. KYC

    In order to deposit funds and trade with them on our platform it is necessary to verify your email address first and complete the KYC (Know Your Customer) verification process. KYC and AML (Anti Mo...

  • Matteo S. created an article,

    3. How to change your password?

    Please visit the Xcalibra website and Sign in to your account. After you have logged in, please click on Settings. On the left side under Settings, click on ACCOUNT. Find the Password section and ...

  • Matteo S. created an article,

    4. How to change your email address?

    Please visit the Xcalibra website and Sign in to your account. After you have logged in, please click on Settings. On the left side under Settings, click on ACCOUNT. Find the Email Address section...

  • Matteo S. created an article,

    2. Setting up security features for your account (2FA, Live sessions, IP Security)

      How to enable 2FA After you have logged in, please click on Settings. On the left side under Settings, click on SECURITY. Find the Two Factor Authentication section and click on the ENABLE butto...

  • Matteo S. created an article,

    1. How to open an account on Xcalibra?

    Please visit the Xcalibra website and click the Start Trading button.  On the registration page, please fill in your details. Be sure to agree to the Terms of Use and Privacy Policy. Also, check t...

  • Matteo S. created an article,

    10. What does it mean that wallet is in maintenance?

    Maintenance is required for necessary updates and upgrades to ensure stability.

  • Matteo S. created an article,

    9. Why isn't my withdrawal working?

    Please contact support by opening a new support ticket.

  • Matteo S. created an article,

    8. My withdrawal status is complete. What do I do now?

    You can click on the transaction ID link from your email to follow your transaction on the blockchain. When the transaction has ⅙ or 3 (if you are sending BTC to the exchange) confirmations, the f...

  • Matteo S. created an article,

    7. My withdrawal is pending. What do I do now?

    Please be patient. The pending status is a security measure to allow an agent to review and approve the transaction manually for security reasons/safety of the funds.

  • Matteo S. created an article,

    6. My withdrawal confirmation link failed. What do I do now?

    Please contact support by opening a new support ticket.