Matteo S.
- Total activity 60
- Last activity
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Activity overview
Latest activity by Matteo S.-
Matteo S. created an article,
5. KYC
In order to deposit funds and trade with them on our platform it is necessary to verify your email address first and complete the KYC (Know Your Customer) verification process. KYC and AML (Anti Mo...
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Matteo S. created an article,
3. How to change your password?
Please visit the Xcalibra website and Sign in to your account. After you have logged in, please click on Settings. On the left side under Settings, click on ACCOUNT. Find the Password section and ...
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Matteo S. created an article,
4. How to change your email address?
Please visit the Xcalibra website and Sign in to your account. After you have logged in, please click on Settings. On the left side under Settings, click on ACCOUNT. Find the Email Address section...
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Matteo S. created an article,
2. Setting up security features for your account (2FA, Live sessions, IP Security)
How to enable 2FA After you have logged in, please click on Settings. On the left side under Settings, click on SECURITY. Find the Two Factor Authentication section and click on the ENABLE button....
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Matteo S. created an article,
1. How to open an account on Xcalibra?
Please visit the Xcalibra website and click the Start Trading button. On the registration page, please fill in your details. Be sure to agree to the Terms of Use and Privacy Policy. Also, check t...
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Matteo S. created an article,
10. What does it mean that wallet is in maintenance?
We are constantly working to improve our products and services. Whenever reasonably possible, we will provide notice when we discontinue or make material changes to our service that will harm the u...
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Matteo S. created an article,
9. Why isn't my withdrawal working?
If you are waiting on your withdrawal longer than 24h, or you have experienced any other problem with it, please contact our Customer Support by opening a new support ticket.
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Matteo S. created an article,
8. My withdrawal status is complete. What do I do now?
You may click on the transaction ID link if you want to check the status or follow your transaction on the blockchain. When the transaction has 3 confirmations (if you are sending BTC to the exch...
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Matteo S. created an article,
7. My withdrawal is pending. What do I do now?
Please be patient. All withdrawals undergo auditing and verification prior to being authorized to be released. The pending status is a security measure to allow an agent to review and approve the t...
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Matteo S. created an article,
6. My withdrawal confirmation link failed. What do I do now?
Please contact our Customer Support by opening a new support ticket.